Complaint Resolution
It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@steeltoys.nl . If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at
If your complaint is not already pending elsewhere, you are free to file your complaint through the European Union platform.
