Terms and conditions of use

Steeltoys – Our general conditions

General Terms and Conditions of Steeltoys, established at Waspik.

Version revised and valid from 01-03-2023

Identity of the entrepreneur

mr. L.A.J.M (Ludo) Goorden – Verstraeten

Steeltoys / Goohaco B.V.

Address: Blokenweg 6A, 5165 NR, Waspik, The Netherlands.

Telephone number: +31 416 23 44 00    Available every day from 9:00 am to 6:00 pm except on Sundays.

Whatsapp : +31 6 15 35 06 06    Available 24/7

E-mail address: info@steeltoys.nl

Chamber of Commerce number: 82978700

VAT: NL862678365B01

1. General

1.1 These general terms and conditions apply to all Steeltoys offers. The conditions are accessible to everyone and included on the Steeltoys internet site. Upon request, we will send you a written copy.

1.2 By placing an order you indicate that you agree with the delivery and payment conditions. Steeltoys reserves the right to change its delivery and / or payment conditions after the expiry of the term.

1.3 Unless otherwise agreed in writing, the general or specific conditions or stipulations of third parties are not recognized by Steeltoys.

1.4 Steeltoys guarantees that the delivered product meets the agreement and meets the specifications stated in the offer.

2. Delivery

2.1 Delivery takes place while stocks last.

2.2 Within the framework of the rules of distance selling, Steeltoys will execute orders at least within 30 days. If this is not possible (because the order is not in stock or no longer available), or there is a delay for other reasons, or an order can not or only partially be executed, then the consumer will receive within 1 month after placing the order. message and in that case he has the right to cancel the order without costs and notice of default.

2.3 Steeltoys’s obligation to deliver will be complied with, subject to proof to the contrary, once the goods delivered by Steeltoys have been offered to the customer once. In the case of home delivery, the report of the carrier, which implies the refusal of acceptance, serves as full proof of the delivery offer.

2.4 All terms mentioned on the internet site are indicative. No rights can therefore be derived from the terms mentioned.

3. Prices

3.1 Prices will not be increased within the duration of the offer, unless legal measures make this necessary or if the manufacturer makes interim price increases.

3.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.

3.3 All prices on the site are in EURO and include 6% or 21% VAT.

4. Visibility period / right of withdrawal

4.1 If there is a consumer purchase in accordance with the Distance Selling Act (Section 7: 5 Dutch Civil Code), the customer has the right to return (part of) the delivered goods within a period of 14 working days without giving any reason. This period starts at the moment the ordered items are delivered. If the customer has not returned the delivered goods to Steeltoys after this period, the purchase is a fact. The customer is obliged, before proceeding to return, within the period of 7 working days after delivery in writing to Steeltoys. The customer must prove that the delivered goods have been returned in time, for example by means of proof of mail delivery. Return of the goods must be in the original packaging (including accessories and accompanying documentation) and in a new condition. If the goods have been used by the customer, encumbered or damaged in any way, the right to dissolution within the meaning of this paragraph will lapse. With due observance of the provisions in the previous sentence, Steeltoys ensures that the full purchase price including the calculated shipping costs is refunded to the customer within 30 days after the receipt of the return shipment. The return of the delivered goods is entirely at the expense and risk of the buyer.

4.2 The right of withdrawal does not apply to:

* services whose implementation, with the consent of the consumer, has begun for the period of seven working days;

* goods or services whose price depends on fluctuations in the financial market, on which the supplier has no influence;

* goods that have been manufactured according to the consumer’s specifications, for example tailor-made products, or that have a clearly personal character;

* for goods or services which by their nature can not be returned, for example i.v. hygiene or that can quickly deteriorate or age.

5. Data management

5.1 If you place an order with Steeltoys, your data will be included in the Steeltoys customer base. Steeltoys adheres to the General Data Protection Regulation (AVG) and will not provide your information to third parties. See our Privacy Policy 14

5.2 Steeltoys respects the privacy of the users of the internet site and ensures confidentiality of your personal data.

5.3 In some cases, Steeltoys uses a mailing list. Each mailing contains instructions to remove yourself from this list.

6. Warranty

6.1 Steeltoys guarantees that the products delivered by it meet the requirements of usability, reliability and lifespan as reasonably intended by the parties to the purchase agreement, and therefore guarantees the factory guarantee of the product delivered to you.

6.2 The warranty period of Steeltoys corresponds with the manufacturer’s warranty period. However, Steeltoys is never responsible for the ultimate suitability of the goods for each individual application by the customer, nor for any advice regarding the use or application of the goods.

6.3 The customer is obliged to check the delivered goods immediately upon receipt. If it turns out that the delivered item is wrong, inadequate or incomplete, then the customer (before proceeding to return to Steeltoys these defects immediately in writing to Steeltoys.Any defects or wrongly delivered goods serve and can be made up to a maximum of 2 months after delivery. Delivery to Steeltoys must be reported in writing Return of the goods must be in the original packaging (including accessories and accompanying documentation) and in new condition. observation of failure, this right to complain and return is completely canceled.

6.4 If Steeltoys’s complaints are deemed well-founded by Steeltoys, Steeltoys will, at its discretion, either replace the delivered goods free of charge or make a written arrangement regarding the compensation with the customer, on the understanding that the liability of Steeltoys and therefore the amount of compensation is limited to at most the invoice amount of the goods concerned, or (at the discretion of Steeltoys) up to the maximum amount covered by Steeltoys’ liability insurance in the relevant case. Any liability of Steeltoys for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost profits.

6.5 Steeltoys is not liable for damage caused by intent or equivalent conscious recklessness of non-managerial staff.

6.6 This guarantee does not apply if: A) and as long as the customer is in default towards Steeltoys; B) the customer has repaired the delivered goods himself and / or processed or has third parties repaired and / or processed. C) the delivered goods are exposed to abnormal conditions or otherwise careless handling or contrary to the instructions of Steeltoys and / or instructions on the package have been treated; D) the defect is wholly or partly the result of regulations that the government has or will make regarding the nature or the quality of the materials used.

7. Offers

7.1 Offers are without obligation, unless otherwise stated in the offer.

7.2 Upon acceptance of a non-binding offer by the buyer, Steeltoys reserves the right to revoke or deviate from the offer within the period of 3 working days after receipt of that acceptance.

7.3 Verbal promises are only made by Steeltoys after they have been expressly confirmed in writing.

7.4 Offers from Steeltoys do not automatically apply to repeat orders.

7.5 Steeltoys can not be held to its offer if the customer should have understood that the offer, or any part thereof, contained an obvious mistake or error.

7.6 Additions, changes and / or further agreements are only valid if agreed in writing.

8. Agreement

8.1 An agreement between Steeltoys and a customer comes into being after an order has been assessed by Steeltoys for feasibility.

8.2 Steeltoys reserves the right to refuse orders or assignments without giving reasons or to accept them exclusively on condition that the shipment is made cash on delivery or after payment in advance.

9. Images and specifications

9.1 All images; photographs, drawings etc .; eg data concerning weights, dimensions, colors, images of labels, etc. on the website of Steeltoys are only approximate, are indicative and can not lead to compensation or dissolution of the agreement.

10. Force majeure

10.1 Steeltoys is not liable, if and to the extent that its obligations can not be fulfilled due to force majeure.

10.2 Force majeure means any strange cause, as well as any circumstance, which should not reasonably be at its risk. Delay or default by our suppliers, disruptions in the Internet, faults in the electricity, malfunctions in e-mail traffic and malfunctions or changes in technology provided by third parties, transport problems, strikes, government measures, delays in the supply, negligence of suppliers and / or manufacturers of Steeltoys as well as auxiliary persons, sickness of personnel, defects in auxiliary or transport equipment are expressly regarded as force majeure.

10.3 In the event of force majeure, Steeltoys reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that implementation remains possible. Under no circumstances is Steeltoys liable to pay any penalty or compensation.

10.4 If at the commencement of the force majeure Steeltoys has partially fulfilled its obligations, or only partially fulfills its obligations, it is entitled to invoice the already delivered or the deliverable part separately and the customer is obliged to pay this invoice as if it concerned a separate contract. However, this does not apply if the already delivered or deliverable part does not have an independent value.

11. Liability

11.1 Steeltoys is not liable for damage to vehicles or other objects caused by improper use of the products. Before use, read the instructions on the packaging and / or consult our website.

12. Reservation of ownership

12.1 Ownership of all goods sold and delivered by Steeltoys to the buyer remains with Steeltoys as long as the customer has not fulfilled Steeltoys’s claims under the agreement or earlier or later similar agreements, as long as the customer has carried out the work performed or to be performed or similar agreements have not yet been paid and as long as the customer has not yet fulfilled Steeltoys’ claims due to shortcomings in the fulfillment of such obligations, including claims in respect of fines, interest and costs, as referred to in Article 3: 92 BW.

12.2 The goods delivered by Steeltoys that fall under the retention of title may only be resold within the framework of normal business operations and may never be used as a means of payment.

12.3 The customer is not entitled to pledge the goods falling under the retention of title or encumber them in any other way.

12.4 The customer now gives unconditional and irrevocable consent to Steeltoys or a third party to be appointed by Steeltoys, in all cases in which Steeltoys wishes to exercise its property rights, to enter all those places where its properties will be located and to take those items there. take.

12. If third parties seize the goods delivered under retention of title or want to establish or assert rights thereon, the customer is obliged to notify Steeltoys as soon as can reasonably be expected.

12. The customer undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make the policy of this insurance available to Steeltoys on first request.

13. Applicable law / competent court

13.1 Dutch law applies to all agreements.

13.2 Disputes resulting from an agreement between Steeltoys and buyer, which can not be resolved by mutual agreement, shall be heard by the competent court within the district of Rotterdam, unless Steeltoys prefers the difference to the competent court of the place of residence of the subject to the buyer, and with the exception of those disputes that are part of the subdistrict court’s competence.

14. Privacy Policy

14.1 Steeltoys respects the privacy of all users of its website and respects the relevant legal privacy provisions in the process of processing personal data.

Steeltoys uses your data to ensure that your order is processed correctly and quickly. In addition, Steeltoys will only make data available to third parties that are involved in the execution of your order and then only to the extent that this is necessary for the prompt and correct processing of your order.

More specifically, Steeltoys uses the collected data to provide its customers with the following services:

When you place an order, we need your name, e-mail address, delivery address and payment details to execute your order and to keep you informed of the progress.

To make shopping at Steeltoys as pleasant as possible, we store with your consent your personal information, the details regarding your order and the use of our services. This allows us to personalize our website and in the future you can recommend titles that may be of interest to you.

With your consent, Steeltoys uses your information to inform you about the development of the website and about special offers and promotions. If you no longer wish to receive this information, you can let us know by sending an e-mail to info@steeltoys.nl

If you create an account with Steeltoys, we store your data on a secure server as long as you have an account with us. In your account we store information such as your name and address, telephone number, e-mail address, delivery address and payment details, so that you do not have to enter them when placing a new order. Of course there is the right to object to the processing of personal data. Also the right to complain to the Dutch Data Protection Authority.

Information about the use of our website and the feedback we receive from our visitors help us to further develop and improve our website.

When you decide to write a review, you can choose whether your name or other personal details are visible. We are interested in the opinions of our visitors. We reserve the right not to publish contributions that do not comply with our site conditions.

When you respond to an action or contest, we ask your name, address and e-mail address. This data is used to execute the action, to announce the prize winner (s) and to measure the response to our marketing campaigns.

15. Steeltoys does not sell your data.

15.1 Steeltoys will not sell your personal details to third parties and will only make them available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

Your personal information is safe at Steeltoys. We appreciate the trust you place in us and we will therefore handle your personal information with the utmost care. When you place an order or consult your account on Steeltoys, use the most modern techniques; the Secure Socket Layer. For more information see Safe Order. Your data will at all times be protected and treated confidentially.

16. Coockies

16.1 Coockies are small pieces of information that are stored by your browser on your computer. Steeltoys uses coockies to recognize you on a subsequent visit. Coockies enable us to gather information about the use of our services and to improve and adapt them to the wishes of our visitors. Our coockies provide information regarding personal identification. You can set your browser so that you will not receive any coockies while shopping at Steeltoys.

Steeltoys uses external advertising technologies from reputable third parties to gain insight into the behavior of visitors on our website. The purpose of this is to determine the effectiveness of internet advertisements on our website and the websites of third parties. For this we use coockies that have been supplied by us and have been placed by us. This is aimed at registering certain actions and transactions of our visitors to Steeltoys and, on the basis of this information, designating specific profiles for relevant visitors. When the visitor on a website comes within the network of our partner, an advertisement will be shown based on the designated profile. In both cases we pass on the website use of visitors of our website to the servers of our partner. In neither case is the information collected on our behalf and tracked through this technology personally identifiable.

If you have any questions about the Steeltoys Privacy Policy, please send an e-mail to info@steeltoys.nl Our customer service will help you if you need information about your data or if you want to change it. On this page you will always find the latest information regarding our privacy policy.