Shipments & Returns

SHIPPING

Discreetly delivered to your specified address

All our orders are shipped in a blank box. The name of the shop is not mentioned on the box.

From the outside, therefore, you cannot tell what the contents of the box are.

So completely anonymous and discreet.

The sender is listed as: Goohaco B.V.

Discreet pickup at our address

All our orders can also be picked up at our address by appointment. See below.

Delivery time

Within minutes of placing your order, you will receive an order confirmation email from us.

Your order will be administratively processed the same day on business days.

The delivery time for the package depends on your chosen payment method, the country to be shipped to and our actual stock.

Shipping time is the time when your package leaves our warehouse; this is typically 3 to 5 business days after we receive payment.

Then it is up to our carriers when they will deliver the package.

DELIVERY INFORMATION

Packaging

Our products are packaged in a sturdy blank box.

From the outside, you cannot tell that it contains any erotic items.

Moreover, there will never be a reference to our store on it. It only lists a return address.

The sender will state: Goohaco B.V.

As much as possible, we use packaging materials that are not harmful to the environment.

And we use as many USED DOZEN and USED PACKAGING MATERIALS as possible to preserve the environment.

Shipping method

Packages are all delivered by DPD.

Steeltoys DPD

Once your package leaves our warehouse then you will receive an email from us with tracking code via a link.

With this code, you can continuously track your package and also adjust the delivery if necessary.

DPD delivers your order within the Netherlands and outside the Netherlands during the day or in the evening until 10 p.m. to the delivery address you provided.

If you are not home when the order is delivered to you, the DPD employee will leave a notice in your mailbox telling you that DPD will try again a day later to deliver the package.

If you are not home the 2nd time either when the order is delivered to you then the DPD employee will leave a notice in your mailbox telling you that they have been and the address of the pickup point where you can pick up your package yourself the next business day.

When receiving the package, please pay close attention to any damage before accepting your package.

All of our packages sent via DPD are sent by certified mail, so a signature must always be provided upon delivery of the package by you or someone else who accepts the package.

Shipping costs

  • Shipping costs within the Netherlands are a minimum of €9.50 basic rate. Unless otherwise stated through the order information.
  • Shipping costs for Belgium, France and Germany are a minimum of €11.46 base rate. Unless otherwise stated through the order information.
  • Shipping costs for other countries depend on the weight of the shipment and will be displayed at checkout of your order or upon request through our contact form.

Insurance

All of our packages are shipped with insurance covering the full amount in the event of loss, theft, or damage.

REMOVAL

Pick up your order yourself

You can pick up your order yourself at our warehouse in Waspik. If you choose this, the shipping costs will be waived.

The pickup location is open by appointment.

For pickup, your order must be paid in advance through our payment system.

Cash or PIN payment at pickup is possible after first consultation.

There is no physical store, our showroom is still under construction at our new location.

There is only a takeout option now.

The pickup address is:

STEELTOYS / GOOHACO bv.

Blokenweg 6 A

5165 NR Waspik

Netherlands

Whatsapp: +31 6 15 35 06 06

Phone: +31 416 23 44 00

SEND RETURNS

Returns

Summary of Return Policy

  • Please register your return within 14 days of receipt.
  • Products must be returned unused and, if reasonably possible, in their original packaging.
  • The customer is responsible for the return shipping costs, except in the case of a misdelivered or defective product.
  • Custom-made items, personalized products, and sealed hygiene products whose seals have been broken are not eligible for return.
  • Once we have received and inspected the returned item, the purchase amount will be refunded within 14 days at the latest.

You have the right to return unused items within 14 days of delivery for a replacement or refund from Steeltoys.

The customer is responsible for the return shipping costs, unless the product was delivered incorrectly or is defective.

The following restrictions apply:

  • If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging. Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So treat the product with care and make sure it is properly packaged when you return it.
  • For hygiene reasons, sealed intimate products, such as dildos, cannot be returned once the seal has been broken.
  • Products that have been specially manufactured according to the customer’s specifications (custom-made or personalized products) are also excluded from the right of withdrawal.
  • In the event of a product exchange (new goods in exchange for returned goods), the customer is responsible for the shipping costs.
  • Only when the product is delivered defective or damaged, Steeltoys will reimburse shipping costs.

If Steeltoys is unable to deliver an ordered product within 30 days and no other delivery date has been agreed upon, the customer has the right to cancel the order at no cost.

After we receive and inspect the returned item, we will refund the purchase price within 14 days at the latest. If permitted by law, we may delay the refund until we have received the returned item or until you have provided proof that it has been shipped.

Steeltoys wants you to be satisfied with your purchase.

According to EU consumer law, you have the right to cancel and return purchases made outside stores (online, by phone or mail order) within 14 days.

Goods may only be returned after prior approval and upon receipt of an RMA (Return Merchandise Authorization).

Log in to your account to submit a return request. If you don’t have an account or are unable to log in, please contact us at info@steeltoys.nl.

After approval for return, you can return the item. This is always done at the customer’s expense with exceptions.

Last updated: August 5, 2026